Customer Service Associate (US Shift)

Codingal (www.codingal.com) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.

Our mission is to help kids fall in love with coding and prepare them to become future-ready creators, entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes.

As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI but build with it.

Trusted by over 1 million students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education.

We are looking for a Customer Service Associate for the US Shift region to join the passionate Codingal team.

Key responsibilities:

1. Provide an exceptional experience to customers
2. Provide technical support to Parents and Teachers
3. Provide chat, Email, and call support to customers
4. Handle escalation tickets
5. Schedule, reschedule, and manage student classes
6. Be a relationship expert and ensure customer retention and satisfaction

Required characteristics:

1. Strong written and verbal communication skills
2. Proactive attitude with a focus on problem-solving and customer satisfaction
3. Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus
4. Positive attitude, adaptability, and eagerness to learn
5. Available to work from the Office

Perks:

1. Free Lunch & Dinner
2. Exposure to a fast-paced Ed-Tech startup
3. Health Insurance
4. PF Contribution

Education: Bachelor’s degree

Salary: CTC of INR 4.0 LPA to 4.5 LPA (including incentives).

Location: HSR Layout, Bangalore, India

*Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Come and join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now!